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Privacy Policy

Smelly Scents only collects the information that is essential in carrying out general operations and providing you with the service expected of an eCommerce store.

How do we use personal information?

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with information, products or services that you request from us.
  • To process purchases, refunds, exchanges and other transactions.
  • To analyse for fraud protection and credit risk.
  • To keep our site safe and secure
  • To respond appropriately to your queries and return requests
  • For legal reasons, such as paying taxes

To whom is personal information disclosed?

In order to fulfil your order, process your payment details and to provide you with services, we share your personal information with our trusted service providers, including but not limited to Stripe, PayPal and Royal Mail.

How long is personal information held?

  • Order information is stored for a period of up to 6 years for taxation purposes
  • Contact form entries are removed once processed
  • Return requests are removed once processed
  • Custom requests are removed once processed and delivered

Your rights

  • The right to be informed about how your personal information is being used (on this page)
  • The right to access the personal information we hold about you
  • The right to request a correction on inaccurate personal information we hold about you, this can be done on the My account page if you have an account.
  • The right to request deletion of your data, other then data required for taxation purposes

Cookies

Smelly Scents website uses cookies. These are the small text files that are stored on your computer each time when you visit a certain web page. Our website uses the cookies only for the purpose of shopping cart functionality (e.g. – contents and cart reference), these are essential to providing you a functioning site. These cookies that we use cannot harm your computer in any way, and they do not store any personal identifiable information.

What our customers say

I've been a customer for some months now and Nicole is without a doubt my favourite wax melt vendor. If you like wax melts but like things with something of a twist thrown in here and there then look no further!! Fantastic and quick service as well, love this ladies products!!

Kath Sims

Absolutely fabulous smelling wax. Strong, long lasting and beautifully made with gorgeous attention to detail. I've made a couple of orders now and will definitely be going back for more. Big waxy thumbs up from me

Stacey Sewell

Absolutely amazing in all departments

Sarah Owen

Really lovely lady to buy from, her wax is fabulous and her customs are gorgeous, one of my favourite vendors.

Claire Chapman

Amazing wax!! Beautifully presented! Strong and long lasting when melted!! And.. the vendor is so lovely!!!!

Karen Aitken

Everything I have ever bought smells amazing! The detail this woman goes into when making wax melts is unbelievable. Customs made to smell like whatever you want them to smell like, and to look however you want them to look. Her imagination when it comes to blends is second to none and I am continually pleased by the scents she comes up with. I will always buy melts from here.

Kristie Edwards

Absolutely wonderful, really chuffed with everything I ordered. Thank you Nicole xx absolutely awesome job xx

Michelle Hatfield

Simply amazing. Won't be buying wax from anyone else

Annie Snur

My whole house smells so amazing when I purchase from this company. I wouldn’t buy from any one else. Fast delivery and a very helpful. You won’t be disappointed x

Sarah Dodd